Shipping Policy

At Grovenza, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains our order processing times, shipping methods, and delivery estimates.

1. Order Processing Time

Orders are typically processed within 1–4 business days after payment confirmation.

Our order processing cutoff time is 2:00 PM PST. Orders placed after the cutoff time, on weekends, or on public holidays may begin processing on the next business day.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping and Delivery Estimates

Once your order has been processed and shipped, the estimated delivery time is 3–7 business days.

Delivery estimates are approximate and may vary depending on your location, product availability, carrier operations, weather conditions, and other circumstances beyond our control.

3. Shipping Carriers

Depending on your order and delivery destination, we may use the following shipping carriers:

• FedEx

• UPS

• USPS

The carrier used for your order may vary based on shipping availability and destination.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.

Please allow some time for tracking information to become active after the carrier receives your package.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout. Please verify your shipping address before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been shipped.

6. Shipping Delays

Although we make reasonable efforts to meet our estimated delivery times, delays may occur due to circumstances such as:

• Severe weather conditions

• Carrier service disruptions

• Public holidays

• Incorrect or incomplete shipping addresses

• Other unexpected events beyond our reasonable control

Grovenza is not responsible for carrier-related delays but will make reasonable efforts to assist customers with shipping inquiries.

7. Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or has not been delivered within the expected timeframe, please contact our customer support team.

Include your order number and any relevant tracking information so we can assist you.

8. Incorrect or Undeliverable Addresses

If a package cannot be delivered because the shipping address provided is incorrect or incomplete, additional shipping charges may apply if reshipment is possible.

Please contact us for assistance with undeliverable packages.

9. Contact Information

If you have questions about shipping or your order, please contact us:

Business Name: Grovenza
Email: contact@grovenza.store
Phone: +1 986-245-8642

We appreciate your trust in Grovenza and thank you for shopping with us.